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Duke & Your Privacy
Duke is committed to protecting your online privacy. In general, you
can visit Duke University Health System web sites without revealing any personal information. However,
you may be asked to provide personal information to gain access to some of our
content and services. This information helps us to better ascertain and address
the health care needs and concerns of site visitors.
All personally identifiable data that you enter on this site is encrypted with
secure server software (SSL) to protect it while it is being transferred to our
servers, where it is guarded with state-of-the art security software. It is not
sold or given to any third parties.
Registering on dukehealth.org may also provide you with the opportunity to receive
free print or e-mail newsletters, or electronic updates on topics of particular
interest to you. You may unsubscribe from these items at any time by e-mailing
customerservice@dukehealth.org.
This site is intended for adults age 18 and over.
IP addresses
We collect and log the IP address (an identification number associated with your
computer) of all visitors to Dukehealth.org. This allows us to administer our
system and gather aggregate information about how our site is being used. To
maintain your anonymity, we do not associate IP addresses with records containing
personal information. We will use IP address information, however, as needed to
enforce our legal rights or when required to do so by law enforcement authorities.
How we use "cookies"
"Cookies" are small pieces of information that some Web sites store on your computer's
hard drive when you visit them. Like many other Web sites, dukehealth.org uses
aggregate data compiled by cookies to provide us with information about traffic
to our site. Collecting this information does not allow us to personally identify
you. If you modify your Web browser to reject cookies from our site, the functions
and conveniences of our site may not work properly.
E-mail communications
E-mail communication that you send to us via the e-mail links on our site may be
shared with a customer service representative, employee, or medical expert that is
most able to address your inquiry. We make every effort to respond in a timely fashion
once communications are received.
Because e-mail does not provide a completely secure and confidential means of
communication, please do not use e-mail if you wish to keep your communication
private. Instead, call 1-888-ASK-DUKE with your request.
Complaint process
If you have a complaint or problem, or if you believe your privacy rights have been
violated, you may e-mail us at
customerservice@dukehealth.org. Please indicate the
reason for contacting us. Our customer service department will forward your complaint
to the appropriate Dukehealth.org department for response or resolution. |
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